Refund Policy

This Refund Policy applies to online lessons, courses, mock tests, pronunciation coaching, and related educational services purchased directly from GoTCFCanada. It should be read with our Terms and Conditions. Where mandatory consumer law provides stronger rights, those rights prevail.

Send a request to gotcfcanada@gmail.com with your full name, purchase date, service purchased, payment reference, and reason for the request. Refunds are returned, where possible, to the original payment method. Payment-provider, bank, currency-conversion, or non-recoverable transaction fees may be deducted where permitted.

• A single private lesson cancelled at least 24 hours before its start may be rescheduled without charge or refunded if it has not been delivered.
• A private lesson cancelled with less than 24 hours’ notice, or missed without notice, is normally charged in full and is not refundable.
• For a lesson package cancelled before the first lesson and requested within 14 days of purchase, we will generally refund the unused amount, less non-recoverable transaction fees, provided the program has not begun.
• After a package has started, an approved refund is limited to unused eligible lessons. Delivered, late-cancelled, or missed lessons are deducted, and any package discount may be recalculated based on the standard rate for lessons already delivered.

• A request received at least seven days before the first scheduled group class may be eligible for a refund, less non-recoverable fees.
• Once a cohort or group program has begun, fees are normally non-refundable because a place has been reserved and the group schedule and pricing depend on enrolment.
• Missed group classes are not refundable, and a private make-up class is not guaranteed.
• Where feasible, we may offer access to a later cohort, a credit, or shared materials at our discretion.

Booked live mock tests and pronunciation sessions follow the private-lesson cancellation rules unless the offer states otherwise. Feedback already prepared or delivered is considered a supplied service and is not refundable. If an assessment cannot be completed because of a verified provider or teacher failure, we will offer a reschedule, credit, or proportionate refund.

Future ebooks, recordings, templates, question banks, and downloadable materials are digital products. Unless required by law, a digital product is not refundable after the download, access link, or digital content has been supplied. Before delivery, a cancellation may be accepted if processing has not begun. If a file is materially defective or inaccessible, contact us promptly so we can replace it, restore access, or provide another remedy.

We recognize that serious illness, bereavement, emergencies, or other exceptional events may occur. Contact us as soon as possible and provide reasonable supporting information where appropriate. We may offer a reschedule, extension, credit, transfer, or partial refund on a case-by-case basis. This discretion does not limit rights available under applicable law.

Approved refunds are normally initiated within 7–10 business days. The time for funds to appear depends on the bank or payment provider and may take longer. GoTCFCanada is not responsible for delays within the recipient’s bank or payment network after the refund has been issued.

Questions or requests concerning refunds should be sent to:
Farid Bouchikhi — GoTCFCanada
gotcfcanada@gmail.com
https://gotcfcanada.com